Vacant job

At the service office in Västerås, we are about fifteen employees and are part of the Västerås office area. We work with a service-oriented approach where you and your colleagues take joint responsibility for your assignments and learning. We actively work with continuous improvements, and it is part of the role to contribute to the development of the organization.

Main Responsibilities

As a service officer, you provide quick and professional service by answering questions from individuals and businesses. A large part of your work involves guiding customers to use the collaborative authorities' e-services and to find information on websites. In your role, it is important that you listen actively, adapt your response to the customer, and have a pedagogical approach.

In your customer meetings, you have the support of the various authorities' IT systems. In addition to introduction and training, time is set aside each day to familiarize yourself with the information you need to stay updated on news and changes affecting the service office's operations.

Here you can watch a film about the role of a service officer.

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from various backgrounds and abilities. In short, we are looking for someone who has a positive attitude and is quick to learn new knowledge.

We are looking for you who have:

• A university education of at least 80 credits/120 ECTS or equivalent knowledge acquired through work experience
• Worked at least two years in the last five years in a service profession where you have informed and guided customers in personal meetings.

Furthermore, you should have the following abilities:

• Quickly establish contact with others in an objective and professional manner
• Map the customer's needs by asking questions and listening actively
• Communicate orally and in writing in Swedish
• Communicate orally in English
• Adapt your working methods to the varying needs of customers
• Handle multiple customers simultaneously
• Contribute positively to the team's results and collaboration

Additionally, it is advantageous if you:

• Have at least five months of experience working with physical customer meetings within the state service center

Other

The employment is a fixed-term position from 2025-05-01 to 2025-09-30 full-time. Start date is negotiable. We do not have the opportunity for remote work. This position requires a security clearance according to the Security Protection Act.

Welcome with your application including CV and cover letter no later than March 30. To ensure a fair and accurate assessment, it is crucial that you provide the year and month for each employment and a brief description of the tasks. If this information is not provided, we cannot make an accurate assessment of your skills and experience, and you may risk being excluded from the selection process.

State Service Center

We offer you a workplace where you can contribute your expertise in services that are close to citizens and authorities. The State Service Center has the mission to make the state more accessible and efficient. We do this by delivering administrative services in payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to individuals and businesses regarding matters concerning several authorities.

As an employee with us, you have the opportunity for professional development, career advancement, wellness benefits, and wellness hours every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the organization. As a government agency, we share a common value base with the entire public administration, the public value base. This means that we follow six principles to uphold good governance that is democratic, legally secure, free from corruption, and efficient.

Feel free to read more about us here.

Our operations are located throughout the country. The headquarters is in Gävle. We are also a preparedness authority within the sector of economic security. Together, we are 1,500 employees.

The State Service Center strives for a discrimination-free workplace with increased diversity and gender equality.

We have made a medieval for our ads and request no contact from media and recruitment companies.